Fotobet, The Photographic Alphabet

FOTOBET OFFICES WILL BE CLOSED FOR THE HOLIDAYS FROM DEC. 26 THROUGH JAN. 2 TO ALLOW OUR FOTOBET FAMILY TO SPEND TIME WITH THEIR FAMILIES. ALL PRODUCTION ON ORDERS WILL RESUME JAN. 3. WHILE OUR PHONE LINES WILL BE CLOSED, VOICEMAILS AS WELL AS EMAILS SENT TO SUPPORT@FOTOBET.COM WILL BE MONITORED AND RESPONDED TO IN A TIMELY MANNER. THANKS FOR YOUR PATIENCE AND UNDERSTANDING.
TERMS & CONDITIONS
PRODUCT QUESTIONS
ORDERING QUESTIONS
SHIPPING QUESTIONS


PRODUCT ANSWERS
Every photograph available on Fotobet.com is an original photograph and can be found exclusively on Fotobet.com.
Photographs on Fotobet.com are taken in and around New York City.
Absolutely! Fotobet.com gives you the tools to create the perfect Fotobet art piece using black & white, sepia, or color photographs.
If you are interested in submitting your own photographs for your Fotobet art piece, contact us at FPN@Fotobet.com.
You may be using an older web browser that doesn’t have the latest version of Flash Multimedia Player. Click here to download it and you’re on your way to creating your personalized Fotobet art piece.
Yes! But don’t be fooled by the “acid free” claim you might see elsewhere. Many companies use matting that’s been treated with calcium carbonate to neutralize acidity during manufacturing because it is inexpensive. However, lignin, a complex polymer in wood still remains in “acid free” mats. Over time, acids and other chemicals in the lignin can damage and discolor artwork. Because Fotobet.com is committed to the highest level of quality, we offer only acid-free and lignin-free mats that are considered by the framing industry as archival (or conservation) quality. We even offer museum quality matting to ensure you Fotobet art piece has the same matting standards as the Smithsonian!
Every photograph in a fotobet art piece is printed on Fujifilm Crystal Archive Professional Super Type PD paper. This paper is widely known for its high quality, accurate color reproduction, accurate whites, and improved highlight detail.
The size of the photographs varies depending upon the size of the art piece. Photographs within Fotobet Original art pieces range from 4x6 to 3.5x5. Photographs with Fotobet, Jr. art pieces range from 3x3 to 2x2.
A key word within our organization is “value”. We believe the creation of value is the measurement of success. Whether it’s for a customer, a local artist, or someone in need, we at Fotobet.com are committed to creating value for everyone who comes into contact with our company. For our customers, we create professionally framed art pieces of the highest quality with a customization level unrivaled by our competitors. Each Fotobet art piece celebrates a person, occasion, or idea and is the perfect accent or focal point in any room. Not only that, but every art piece is backed by our 100% Satisfaction Guarantee. If for any reason you are not fully satisfied with your Fotobet art piece, you can return it, and we’ll refund your purchase. Our goal is that the value created in your experience with us will be so great, you'll tell a friend about Fotobet - The Photographic Alphabet.
At Fotobet.com, each art piece is hand crafted and sized specific to your creation. An art piece containing 8 photographs has a higher materials cost than one with 7 photographs. Instead of charging one high price to cover all lengths, we believe you should only pay for what you order.
We do our best to create digital representations that accurately depict our frames, mats, and photographs. However, the accuracy of the images is dependent upon the display being used. For the most detailed picture of the frame, use the zoom function in the main window of the customizer to see a close up look of the actual frame. If for any reason you are not satisfied with the product you receive, you may return it within thirty (30) days for a refund.
Each Fotobet, Jr. and Fotobet Original is custom framed to fit the number of photographs you've chosen. To determine the size of the art piece, refer to the summary window on the right side of your screen while creating a piece in the Fotobet Customizer. The measurements you see depict the size of the artwork within the frame. A typical Fotobet, Jr. frame will add between 1" and 1.5" to each side. A typical Fotobet Original frame will add between 1.5" and 2.5" to each side.
Fotobet.com uses a custom cut and joined frame for every Fotobet art piece. Some of our competitors operate under a "one size fits all" mentality. This approach has no place in the professional framing industry. Utilizing one or two frame sizes for every art piece length results in awkward spacing and overall poor quality. At Fotobet.com, we are committed to creating heirloom quality, individually customized art pieces that you, a loved one, or a colleague will cherish.
No, Fotobet, Inc. does not operate any retail locations. The only way to create an authentic Fotobet art piece is through Fotobet.com. If you’d like assistance from our talented customer service specialists, please feel free to email us at support@Fotobet.com or call us at 1-877-654-FOTO. Our office hours are Monday through Friday, 9am – 5pm EST.
ORDERING ANSWERS
You can check the status of your order by visiting www.Fotobet.com and signing in to your account. Once logged on, you can conveniently check your current or past orders by clicking on the order history link.
You should receive a confirmation email within 30 minutes of placing your order. If you do not, feel free to contact us at support@Fotobet.com, and we will be happy to assist you.
If you would like to use more than 11 photographs, please email us at support@Fotobet.com for pricing. Please include the frame style, matting, and glazing you want for your art piece.
If you’d like to order by phone, you can call us toll free at 1-877-654-FOTO (1-877-654-3686).
Ordering online through Fotobet.com is as safe as using your credit card to buy groceries. We use 128-bit encryption along with the latest security technologies in server authentication and message integrity. In addition, Fotobet.com is registered with Authorize.net to assure customers we are a legal, valid, and trusted entity. Your security and ours is our highest priority.
Redeeming a Fotobet gift card, gift certificate, voucher, or discount code is easy! In your shopping cart, simply enter the number into the "Discount Codes & Gift Certificates" box and click “Apply”. If the balance is lower than the price of the order, you will be prompted for an additional form of payment which can include another gift card/certificate.
To check the balance of your gift card/certificate, log in to your account and click on the "Check Your Gift Card Balance" link. When the page opens, enter the gift card/certificate number and PIN then click "Check Balance". If you don’t have an account, Click here to sign up for one. It’s quick and easy!
Yes! You can order an electronic gift certificate that will be emailed to you within 24 hours. To order an electronic gift certificate, Click here.
Fotobet.com is committed to the highest standards of quality. For most items, your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the art piece. Shipping charges will not be refunded. Customized Fotobet Minis are, however, final sale items and not eligible for return or refund. In order to initiate a return, please email us at support@Fotobet.com or call us at 1-877-654-FOTO to receive a Return Authorization number. Only returns with a Return Authorization number will be accepted.

If your art piece is damaged during shipping, please contact us immediately at 1-877-654-FOTO or email us at support@Fotobet.com. Your art piece is fully insured during shipping so we will do our best to get a replacement to you as soon as possible. Please document the condition of the box as well as the damage to the art piece using digital photographs.
Currently we do not accept paper checks as a form of payment.
It's easy!

1) Click on the Fotobet icon in the upper left hand corner.
2) Type your name/word in the box under “Getting Started”.
3) Click “Launch Customizer”.
4) Choose your photos, framing, matting, and glazing then click “Checkout” and following the instructions.

If you have issues or questions with the online ordering system, please feel free to call us toll-free at 1-877-654-FOTO to place your order.
If you feel you have placed a duplicate order, please call us toll-free at 1-877-654-FOTO or email us at support@Fotobet.com, and we will be happy to assist you.
If you'd like to order multiple pieces for your company, contact us at support@Fotobet.com or 877-654-FOTO for more information on corporate discounts.
We accept all major credit cards (Visa, Master Card, and Discover) and official Fotobet Gift Certificates.
Black Friday coupons will be applicable from Nov. 22, 2011 through Nov. 27, 2011. Codes cannot be retroactively applied to previous orders and cannot be combined with any other discount code, voucher, gift certificate, or coupon. The Fotobet Black Friday Discount Codes are as follows: BFOR50 ($50 of a Fotobet Original); BFJR25 ($25 off a Fotobet, Jr.); BFMN50 (50% off a Fotobet Mini); and BFGC50 (50% off Fotobet Greeting Cards).
SHIPPING ANSWERS
Please allow 2 - 4 weeks for production of custom framed art pieces (Fotobet Originals and Fotobet Jrs.). If you have a specific delivery need, please contact us at the time of your order. We always do our best to accommodate the needs of our customers. You can check the status of your order by logging on to your account and clicking “Order Status”. In stock Fotobet Minis and Fotobet Inspiration Prints will ship within 1-2 business days. Customized Fotobet Minis will ship within 5-10 business days. Customized Inspiration Prints will ship within 3-4 business days. We do our best to keep Fotobet.com accurate concerning our available inventory. If the item you ordered is out of stock and not scheduled to be in stock within 5 business days, you will be notified. In order to keep shipping prices down, an order consisting of multiple product types will ship in a single shipment once each item is completed. Keep in mind, this can delay the shipment of non-custom framed pieces when placed in an order containing a custom framed art piece. If you'd like for us to ship the items individually, please contact us to pay the additional shipping fees.
Shipping (this includes shipping, handling, and insurance) is $17 for each Fotobet art piece & $12 for each Fotobet Jr. Shipping costs for all other products are based upon weight and destination. All orders of $200 or more ship free! Fotobet Original and Fotobet Jr orders shipping to addresses considered Extended Residential by FedEx in Hawaii, Alaska, or Puerto Rico will experience a shipping surcharge equal to the surcharge determined by FedEx. This fee will be collected once an applicable address is identified.
We cannot ship custom framed art pieces to a PO Box or APO address. We can, however, ship Fotobet Minis and Greeting Cards to these addresses.
We currently ship to the United States only. If you live outside the United States, please contact us for an estimated shipping cost.
Your Fotobet art piece will be carefully packaged to prevent damage during transit. All custom framed orders are shipped via FedEx from Hudson, OH. Fotobet Minis are typically shipped via USPS Priority Mail. Greeting Cards and Inspiration Prints are typically shipped via USPS FCM.
If your order was shipped via FedEx, you will receive an email with your tracking number after your item has shipped.
If you need to have your order rushed, please email us at support@Fotobet.com or call us at 1-877-654-FOTO, and we will do our best to meet your needs. If we are able to rush your order, there is a $25 rush fee in addition to the expedited shipping charge.
The following are the last days to place an order and still receive delivery by Christmas: Fotobet Original - Dec. 12; Fotobet Jr - Dec. 12; Custom Fotobet Mini - Dec. 9; Fotobet Mini Prints - Dec. 19; Fotobet Greeting Cards - Dec. 18.

A Fotobet custom art piece featuring alphabet photography name art is the perfect personalized gift for all occasions including: birthday gifts, wedding gifts, new baby gifts, graduation gifts, housewarming gifts, Christmas gifts, and holiday gifts.